DialogueDesk Documentation

Introduction

DialogueDesk is a robust complaint resolution and meeting management platform designed to bridge the gap between users and administrators. By combining a user-friendly Telegram chatbot with an insightful admin dashboard, DialogueDesk ensures that complaints are heard, tracked, and resolved effectively. Additionally, the platform enhances meeting management by leveraging AI to generate actionable insights from recorded meetings.

DialogueDesk solves common challenges businesses face, such as inefficient complaint tracking, lack of actionable insights from customer feedback, and difficulty managing meeting outcomes. With its integrated AI and intuitive tools, DialogueDesk empowers organizations to streamline workflows, improve communication, and respond proactively to customer needs.

Key Features

1. Complaint Tracking and Resolution

• User-Facing Features (Telegram Bot):

  • Report Complaints: Users can log complaints quickly and conveniently through the Telegram chatbot.
  • Real-Time Updates: Stay informed about the progress of complaints with instant notifications.
  • Manage Notifications: Users can customize notification settings to control how and when they receive updates.
  • Engage in Casual Conversations: The chatbot also supports casual interactions for a more human experience.

• Admin-Facing Features (Dashboard):

  • Live Complaint Monitoring: Admins have one-click access to live user complaints via a Streamlit dashboard.
  • Visual Indicators: Displays key metrics such as the number of active and resolved complaints.
  • Topic Frequency Visualization: A word cloud dynamically highlights complaint topics based on their frequency and intensity.
  • Searchable Complaints Table: Admins can easily search for and filter complaints to focus on specific issues or patterns.

2. Meeting Recording Management

• Audio Uploads and Insights:

  • Admins can upload recorded meeting audio files to the system.
  • The platform generates detailed transcripts, summaries, and key topics discussed.
  • Provides a list of action points derived from the meeting to ensure follow-up tasks are clear.

• Advanced Filtering and Search:

  • Filter meeting information by date and time to quickly locate past records.
  • Search through historical meetings for insights or unresolved discussions.

• AI-Driven Meeting Insights:

  • Admins can interact with an AI agent to ask questions about current or past meetings.
  • Get accurate responses and insights, even for details not explicitly covered in the dashboard.

Target Audience

DialogueDesk is designed to serve a wide range of users and industries. Key beneficiaries include:

1. Business Administrators: Streamline internal operations by efficiently handling complaints, tracking resolution progress, and ensuring customer satisfaction.

2. Team Managers: Gain valuable insights into team meetings with transcripts, summaries, and actionable items. Keep track of unresolved complaints and drive accountability.

3. Customer Service Teams: Stay on top of customer concerns with real-time updates and complaint management. Improve response times and foster better customer relationships.

4. Organizations Focused on Customer Experience: Use AI-driven tools to extract insights from feedback and meetings, ensuring continuous improvement and informed decision-making.

5. Executive and Knowledge Worker Workflow: Designed for large corporations where professionals attend multiple meetings daily, providing AI-powered meeting summaries, automatic action item tracking, and cross-meeting insight correlation to minimize information loss and maximize productivity across complex organizational structures.

6. Retail Stores: Track customer feedback, manage inventory complaints, and improve store operations.

7. Local Restaurants: Monitor customer reviews, address service issues, and enhance dining experiences.

8. Startup Ecosystems: Capture and analyze customer insights with limited resources, enabling quickly iterate on product improvements based on user feedback

System Demo

Want To Try?

Telegram Bot: @DialogueDeskBot
Dashboard: https://dialoguedesk-system.streamlit.app/
Get started now, have a feel of the system and reach out if you want more! 🚀

FAQs

"What formats of meeting recordings are supported?" We currently support mp3, wav, m4a, flac, as well as webm
"How long does it take for AI insights to generate?" Our AI takes less than 4 seconds to respond to user messages/questions.
"Is this system customizable?" Your wish is our command. SImply reach out to us and we're more than happy to accommodate your unique business use-case.

Note: The current version of the deployed system is still in the testing phase thus users may notice some errors. Data is being gathered and improvements are continually being made.... Telegram ChatBot is temporarily down.