CAAS (Chatbot As-a Service)
Customer support can make or break a business. Yet, many organizations struggle with repetitive inquiries, unorganized issue tracking, and delayed responses. This is where IssueiQ comes in—a powerful AI CAAS platform designed to streamline customer support and issue management through real-time, AI-powered interactions.
Whether you're a small startup or a large enterprise, IssueiQ helps you create and manage intelligent chatbots with ease. Our solution offers real-time session interception, issue categorization, and seamless integration into your website or application.
Backend: Built on FastAPI for handling the core service, optimized for high performance and scalability.
Natural Language Processing (NLP)
At the core of IssueiQ’s conversational AI is the OpenAI API, which leverages transformer-based language models to generate human-like responses. The transformer architecture enables the chatbot to understand context, maintain conversation history, and provide relevant answers, even for complex queries.
When a user interacts with the chatbot:
The message is processed through a pre-processing pipeline that cleans and tokenizes the input. The request is sent to OpenAI’s GPT-based models to generate responses. The response is returned and post-processed to ensure proper formatting and injected back into the conversation flow.
This approach allows for dynamic, context-aware conversations that mimic natural human dialogue, even with minimal training data.
Real-Time Communication: Powered by Centrifugo, ensuring low-latency real-time message interception and monitoring.
Database: Structured to handle large volumes of conversation data, with a focus on efficient query performance and storage optimization.
Frontend Integration: A simple embed link system that integrates the chatbot into any web-based platform.
Worker System: Celery background workers process messages and store them asynchronously, reducing the load on the main server and allowing for horizontal scaling.
Frontend Integration
IssueIQ offers simple embed link integration, making it easy for businesses to embed the chatbot into their websites or third-party applications. This reduces the barrier to entry for non-technical users while providing a consistent and seamless customer experience.
Real-Time testing
IssueIQ offers the ability to test your chatbot as you update it's knowledge base. This allows quick modification of your knowledge base in any scenario.
Session Viewing
Businesses can monitor ongoing sessions in real time.
Rapid Deployment
Generate custom chatbots in minutes by uploading documents. No need for complex training processes or data labeling.
Enhanced Issue Management
The automatic issue categorization and prioritization feature helps organizations focus on what matters most, minimizing response time for critical problems.
Scalability and Performance
The FastAPI-based architecture ensures the backend can handle thousands of simultaneous connections, while workers and WebSocket support keep the app responsive and reliable.
Seamless User Experience
With easy integration, customers can interact with chatbots directly on a website or app, without jumping between multiple platforms.
Automation with a Human Touch
While the chatbot handles routine queries, real-time interception empowers human agents to step in when needed. This hybrid model improves efficiency without compromising customer experience.
WhatsApp Integration with Twilio (beta)
IssueiQ supports WhatsApp chatbot creation through integration with Twilio’s API for WhatsApp. This feature allows businesses to engage with customers directly on WhatsApp, one of the most popular messaging platforms globally. Currently, this integration is available on request, but a direct integration will soon be available on the IssueiQ dashboard.
This conversation is what a bot created by the above feature of IssueIQ.
Message Flow: Incoming WhatsApp messages are processed via the Twilio webhook, routed through issueIQ.
Real-World Use Case
IssueiQ’s WhatsApp integration has already been deployed by a company, successfully processing around 3,000 messages, demonstrating its robustness in production environments.
The Openaiflow library is currently in development as part of issueiQ's effort to simplify and optimize interactions with OpenAI’s language models.
The Python library will provide:
Pre-built Functions: Simplified methods for making API calls to OpenAI, handling tasks like tokenization, response formatting, and error handling with minimal setup.
Performance Optimizations: Features for caching and connection pooling to minimize latency and reduce the number of redundant API calls.
User-friendly Interfaces: Intuitive, high-level abstractions that allow developers to focus on their application logic rather than the intricacies of interacting with OpenAI's API.
This library will streamline the integration process for developers, making it easier and faster to use OpenAI’s powerful language models in Python-based projects.
In addition to the Python library, a JavaScript version will also be developed, bringing the same optimized experience to web-based applications and server-side environments like Node.js. Both libraries will complement each other, offering cross-platform support for developers.
issueiQ is also working on a Webhook feature that will provide businesses with the flexibility to build their own custom user interfaces (UI) while still leveraging the backend and NLP capabilities of issueiQ. This feature will allow companies to:
Seamless Integration: Easily integrate issueiQ’s backend with their proprietary or existing UI, ensuring a consistent experience across multiple platforms.
Custom UI Support: Companies will have full control over their interface, whether it's web-based, mobile, or even third-party software, all while using issueiQ for message processing, analytics, and real-time interactions.
Enhanced Flexibility: Businesses can customize the look, feel, and functionality of their chatbots, while still benefitting from the power of issueiQ.
This improvement is aimed at offering complete flexibility to businesses, allowing them to tailor the chatbot experience to meet their specific needs, branding, and customer interaction flows.
issueiQ is more than just a chatbot platform—it’s a comprehensive solution for automating, managing, and enhancing customer support. Whether you're aiming for faster response times, better customer experiences, or streamlined operations, issueiQ has you covered.
In this hackathon, we're proud to present issueiQ as a cutting-edge innovation in the chatbot space, and we can’t wait to see how it transforms the way businesses manage customer interactions!
To learn more about issueiQ, visit our website at issueiq.dev).
We are still in the process of fully launching issueiQ, and due to server costs, the platform is not yet running actively. However, if you're interested in testing issueiQ, please feel free to reach out to me via
email at ikotun.collins@gmail.com
I'd be happy to collaborate and give you free access for testing!
There are no models linked
There are no datasets linked
There are no datasets linked
There are no models linked
